Policies & help · o1

KNOW WHERE YOU STAND

Your account and your order stay separate from the hype.

Signing in does not subscribe you to marketing. Sharing eyes does not share an order. A waitlist signup does not enter a drop.

What the o1 website uses, why it uses it, and how to ask for help.

Simple rules for using o1 online, with the Founder purchase details kept clear.

What each update means, and what happens if a preorder is delayed.

Cancellation rights, order problems and the return process.

Where to get help with an o1 device and how to find its warranty details.

The planned way to enter for an opportunity to buy o1 online.

Golden Ticket units are early beta/pre-production o1 units supplied before the public production Drop. They are not final production units.

Help us make o1’s website easier to use.

LET’S SORT IT OUT

For an order question, include your order reference. Privacy requests and general questions never require a new account.