KNOW WHERE YOU STAND
Your account and your order stay separate from the hype.
Signing in does not subscribe you to marketing. Sharing eyes does not share an order. A waitlist signup does not enter a drop.
01
Privacy
What the o1 website uses, why it uses it, and how to ask for help.
02Site & purchase terms
Simple rules for using o1 online, with the Founder purchase details kept clear.
03Shipping & tracking
What each update means, and what happens if a preorder is delayed.
04Returns & cancellation
Cancellation rights, order problems and the return details still being finalized.
05Warranty & product care
Where to get help with an o1 device and how to find its final warranty details.
06Online drop information
The planned way to enter for an opportunity to buy o1 online.
07Accessibility & support
Help us make o1’s website easier to use.
LET’S SORT IT OUT
Need a hand?
For an order question, include your order reference. Privacy requests and general questions never require a new account.
Email the o1 team